Guide
Dolphin Troubleshooting
June 16, 2026: Our Dolphin version has updated!
Connection Status
Dolphin will show a connection status when connecting to Crowd Control.
- Green: Good to go!
- Yellow: Waiting
- Red: No connection
Wrong Version / MD5 Mismatch
The version of the game you run matters a lot, in each guide we will share an MD5 of the compatible game ISO. Using a tool like https://emn178.github.io/online-tools/md5_checksum.html will allow you verify the MD5 matches the one in the games guide.
If the MD5 does not match, it’s recommended to use the correct file. You can proceed and try the next steps, but our support team will only be able to help if your MD5 matches.
Moves Save Files
Recently we upgrade the Dolphin version we deliver with the desktop app. After you upgrade to our 2.0 build, your old save files and configs are preserved.
If you do not see them, you can find your saves here.
- Find your old save files, which should be at this location:
%appdata%\CrowdControl-Apps\Emulators\Dolphin\User\GC\ - New location:
%appdata%\CrowdControl-Apps\Emulators\Dolphin2\User\GC\
You can press Windows + R and paste one path in at a time to be taken to that folder directly. Copying the files from the first folder to the second will overwrite existing files if they are there, so be sure to make your own backups before doing so.
Save states may not be compatible across Dolphin versions!