Ah, if only we had a mischievous Crowd Control gremlin running around, undoing cancellations for fun! But nope—every time this happens, it’s due to one of three things:
- You might have a second account under a different profile (it happens more often than you’d think).
- You canceled after we had already attempted to retry the charge. If a retry is in progress, the cancellation takes effect for the next billing cycle, not the current one.
- You never actually completed the process. We make cancelling as easy as signing up, but we’re all humans and can make mistakes or misremember things.
Still unsure? Reach out to support, and we’ll help you track it down—no gremlins involved, we promise.
